Financial Assistance

Financial Assistance Portal

Please carefully review our Financial Assistance Terms & Criteria Policy before applying. Thank You.
Am I Eligible?

To ensure a fair and efficient process, please note the following important information:

  • Honorably Discharged Veterans
  • Active Duty
  • Currently Serving
  • Reserve and National Guard Members
  • VA Service-Connected Disability
  • General Discharge under Honorable Conditions: We will make an occasional exception for veterans with general discharge under honorable conditions on a case-by-case basis, depending on the availability of funds.

We are committed to helping veterans in need and will do our best to accommodate as many deserving applicants as possible within the scope of our resources. Your patience and understanding during this process are greatly appreciated.

Eligibility Categories (Including Survivors & Dependents)

  • Active Duty Discharged/Released under honorable conditions
  • Currently serving on Active or Reserve duty
  • Have a recognized VA service-connected disability
  • Reserve and National Guard member called to active duty by Presidential Order Required

We ask that all veterans seek financial assistance through their local County Veteran Service Commission first. If after you have sought their resources and were declined, you may reach out to us. Veterans are asked to upload a copy of your Veteran Service Commission denial letter as an attachment to this request. Active duty and Reservists do not need the denial letter.

Required Documentation

Documentation (Failure to provide requested documents will delay or prevent us from processing your request.)

  • All DD 214 forms or letters of Honorable Service (First Time Applicants), Medical discharge, or Marriage/Divorce/Death Certificate. If separated, must furnish the veterans address/phone number for verification.
  • Income statements, pay-stubs, or statement from employer on the amount of income for most recent 30 days.
  • Copy of lease/Intent to Rent and/or statement from landlord explaining past due rent, late fee, and eviction amount owed by months, include address and telephone number of landlord/property manager.
  • Mortgage statement, payment booklet including the mortgage company’s address and telephone number for where payment is mailed.
  • Copy of most recent utility bill(s) showing name, account number, and balance
  • Rejection/denial letters from other agencies where you applied for assistance.
Please carefully review our Financial Assistance Terms & Criteria Policy before applying. Thank You.

Frequently Asked Questions

I've been approved, whats next?

After receiving your approval email, a NEOPAT representative will reach out to you with any questions if necessary. Otherwise, your request will be paid within (14) days of your approval notice.

How long does it take to receive funds?

Normal requests are processed in approximately 2 weeks with checks being made payable and mailed directly to the invoice, lease or utility bill. You will receive an E-mail with a survey once your request has been paid or declined. Please express any gratitude in that survey as it is used to show appreciation to our donors who support financial assistance requests.

What's the maximum amount I can receive?

Applicants will be awarded one award per year with an award cap of $1,000.

What counties do you serve?

The primary residence of the person or family in need must be in the 20-county Northeast Ohio service area. Those counties are: Ashland, Ashtabula, Columbiana, Cuyahoga, Erie, Geauga, Holmes, Huron, Lake, Lorain, Trumbull, Mahoning, Medina, Ottowa, Portage, Richland, Sandusky, Stark, Summit, and Wayne.